The full legal text below is currently available in English only.
This Cancellations & Refunds Policy explains how BRBStox subscriptions renew, how to stop future automatic renewals, what that means for your current paid plan, why completed payments are not refundable, how duplicate, failed or unauthorised transactions are handled, and what happens to your saved data after a subscription expires.
By purchasing a BRBStox subscription, virtual-capital top-up or another paid service, you agree to this Policy together with the and .
1. About This Policy
BRBStox is operated by BRB Plus AI Private Limited. Registered office: A-152, Sector 63, NOIDA (UP), India. Phone: . In this Policy, “Subscription” means paid access to Market Replay, Backtesting Lab, Trading Simulator or another recurring BRBStox service. “Billing Period” means the monthly, quarterly, yearly or other subscription period selected during checkout. “Automatic Renewal” means the recurring payment authorised by you through Razorpay. “Virtual capital” means simulated funds that can be used only inside the Trading Simulator.
2. Free Trial Before Subscription
Eligible users currently receive three days of full access to Market Replay, Backtesting Lab and Trading Simulator without providing a payment card. During the free trial, no subscription payment is collected, no automatic-renewal mandate is created and the trial does not automatically convert into a paid plan. Paid-product access pauses when the trial expires unless you purchase a subscription. Trader Community access continues free of charge.
3. Subscription Payments
BRBStox offers separate paid subscriptions for Market Replay, Backtesting Lab and Trading Simulator. You may purchase any available product individually or purchase a bundle where offered. Before payment, the Platform displays the product selected, Billing Period, subscription price, applicable discount, GST, total amount payable, automatic-renewal status and renewal frequency. You are responsible for reviewing these details before authorising payment.
4. Automatic Renewal Through Razorpay
BRBStox subscriptions renew automatically through when you authorise a recurring-payment mandate during checkout. Unless future automatic renewal is stopped before the next renewal is processed, the applicable subscription amount will be charged at the beginning of each new Billing Period. Your Account dashboard should display the active product, Billing Period, subscription-expiry date, next renewal date, expected charge amount and automatic-renewal status.
5. Stop Future Automatic Renewal
You may stop future automatic renewal at any time before the next renewal payment is processed. To do this through the Platform: log in, open My Account, select Subscriptions or Billing, open Manage Subscription, select Stop Future Automatic Renewal and confirm.
When the self-service option is temporarily unavailable, contact from your registered email address before the next renewal date. Include your registered email, mobile number, subscribed product and next renewal date. Depending on the payment method, you may also be able to revoke the recurring mandate through Razorpay or your bank or UPI app; doing so stops future automatic renewal and does not refund or shorten the current Billing Period.
6. What Stopping Future Automatic Renewal Means
Once a paid plan has been purchased, the current Billing Period cannot be cancelled, shortened or refunded. Access remains available until the displayed expiry date.
Stopping automatic renewal does not cancel, shorten or reverse the current paid Billing Period. The current plan remains active until its displayed expiry date. No partial, prorated or unused-period refund is provided. Once automatic renewal has been stopped, no further renewal payment will be collected after the current Billing Period ends. Your paid-product data enters the 180-day retention period after the subscription expires.
7. No-Refund Policy
BRBStox does not provide refunds for successfully completed subscription payments, automatic-renewal payments, virtual-capital top-ups or other paid digital services. Once payment has been successfully processed and the relevant access or benefit has been activated, the amount is non-refundable. This applies to monthly, quarterly and yearly subscriptions, Market Replay, Backtesting Lab and Trading Simulator subscriptions, virtual-capital top-ups, Clear History payments, paid add-ons, discounted purchases and promotional purchases. Nothing in this Policy removes a right or remedy that cannot legally be excluded.
8. Situations That Do Not Qualify for a Refund
A refund will not be provided because you did not use the subscription, forgot to stop future automatic renewal, changed your mind after purchasing, selected the wrong product or Billing Period, expected unavailable data or features, backtesting or simulated results did not meet expectations, lost virtual capital, did not complete the free trial before purchasing, experienced real-market losses after using BRBStox tools, or your Account was restricted because you violated the Terms of Use or Community Standards.
9. No Partial or Prorated Refunds
BRBStox does not provide partial or prorated refunds. No refund is calculated based on days used or remaining, number of backtests, simulated trades, Market Replay sessions or frequency of login. Stopping future automatic renewal does not convert the unused part of a Billing Period into cash, credit or a future subscription balance.
10. Automatic-Renewal Payments
An automatic-renewal payment is treated in the same manner as an initial subscription payment. When a renewal is successfully processed, a new Billing Period begins, access is extended and the renewal payment becomes non-refundable. Stopping future automatic renewal afterwards prevents the next renewal but does not reverse the completed renewal. You are responsible for stopping future automatic renewal before the renewal payment is processed.
11. Current Paid Plans Cannot Be Cancelled Mid-Term
Once a paid Billing Period has started, it cannot be cancelled or terminated early at the user's request. Access remains available until the displayed expiry date and the payment remains non-refundable.
A user may stop future automatic renewal at any time before the next renewal is processed.
If a user separately requests Account deletion, the Account and remaining paid access may end immediately. Account deletion does not create any right to a refund for unused subscription time.
12. Duplicate Payments
When you believe you were charged more than once for the same intended purchase, contact with Razorpay or payment transaction identifiers, payment date and amount. When a genuine duplicate charge is confirmed, the additional amount may be reversed to the original payment method. A second payment is not considered a duplicate when it relates to a different product, Billing Period, Account, virtual-capital top-up or separately authorised add-on.
13. Payment Completed but Access Not Activated
When payment is successfully collected but access is not activated because of a verified technical issue, BRBStox will first attempt to activate the subscription, correct the Subscription Period, restore missing access or extend access to account for the verified interruption. If access cannot reasonably be activated or restored, the transaction will be reviewed as a failed service-delivery case according to transaction evidence, payment-provider status and applicable law.
14. Failed or Pending Transactions
A payment may appear as failed or pending because of bank processing delays, network interruption, authentication failure, insufficient funds, UPI timeout or payment-provider review. When your Account is not credited but your bank account appears debited, check the final transaction status, allow the payment provider's reconciliation process to complete and contact your bank or BRBStox support with the transaction reference when assistance is required. A failed or pending transaction is not treated as a completed purchase unless payment is confirmed and access is activated.
15. Unauthorised Transactions
When you believe a payment was made without your permission, contact your bank or payment provider immediately, secure your email and BRBStox Account, change your password and notify BRBStox support with the transaction identifier. Do not share passwords, OTPs, UPI PINs, CVVs or complete payment credentials with anyone claiming to represent BRBStox. Unauthorised-payment claims are handled according to the applicable banking, payment-provider and legal process.
16. Virtual-Capital Top-Ups
Virtual capital has no real monetary value, cannot be withdrawn, transferred or exchanged for cash and does not represent a deposit or investment. Payments for virtual-capital top-ups are final and non-refundable once the virtual balance has been credited. A user is not entitled to a refund because virtual capital was lost through simulated trades, was not fully used, or because the Simulator subscription expired. A duplicated or incorrectly credited top-up may be corrected after verification.
17. Clear History
Clear History is an optional paid feature available within the Trading Simulator.
Once the applicable payment has been successfully processed and the Clear History operation has been completed, the payment is final and non-refundable.
Cleared trading records may not be recoverable. Users are responsible for reviewing any information they wish to retain before confirming the Clear History request.
A genuine duplicate payment or payment collected where the Clear History service was not provided will be handled according to the payment-correction provisions of this Policy.
18. Promotional Plans, Coupons and Discounts
Payments made using promotional discounts, coupon codes, referral benefits, introductory prices or limited-time offers remain subject to this no-refund policy. Promotional value cannot be exchanged for cash, transferred to another Account or refunded separately. When a discounted subscription renews, the applicable renewal amount will be the price displayed or communicated for the renewed Billing Period.
19. Product Changes and Feature Availability
BRBStox may improve, modify, replace or discontinue individual features. No refund is provided merely because a user interface changes, a feature is redesigned, a supported instrument becomes unavailable or a feature is temporarily unavailable for maintenance. When BRBStox permanently discontinues an entire paid product before the end of an active Billing Period, BRBStox may provide continued access, access to a reasonably equivalent service, an extension, platform credit or another remedy required by applicable law.
20. Temporary Service Interruptions
Temporary interruptions may occur because of planned or emergency maintenance, market-data-provider issues, cloud-service outages, Razorpay or banking issues, software errors or events outside BRBStox's reasonable control. Temporary unavailability does not automatically qualify for a refund. Where BRBStox confirms a significant service interruption, it may choose to provide an access extension or service credit. Such extensions or credits are discretionary unless legally required, have no cash value and cannot be withdrawn.
21. Suspension or Termination for Violations
BRBStox may suspend or terminate access when a user violates the Terms of Use, Community Standards or applicable law, including account sharing, trial abuse, fraud, tips selling, harassment or reselling BRBStox access or data. No refund is provided when access is suspended or terminated because of the user's breach or misconduct. Future automatic renewal should be stopped when the Account is permanently terminated.
22. Account Deletion
Account deletion should stop future automatic renewals linked to the Account. However, account deletion does not reverse a completed payment, no refund is provided for remaining subscription time, paid access may end immediately, virtual capital may be permanently lost and saved information may be deleted according to the Privacy Policy. Statutory payment and accounting records may be retained.
23. Data Retention After Expiry
Stopping future automatic renewal does not immediately delete your product data. After the relevant paid subscription expires, associated Market Replay, Backtesting Lab and Trading Simulator data may be retained for up to 180 days from the applicable subscription-expiry date.
If you renew the relevant subscription during the 180-day period, the retained data may become accessible again. After 180 days, the applicable paid-product data may be permanently deleted or irreversibly anonymised. No payment or refund is due because expired-product data is deleted after the stated retention period.
24. Chargebacks and Payment Disputes
When you believe a transaction is incorrect, contact BRBStox support before initiating a chargeback so the matter can be reviewed. BRBStox may temporarily restrict access while a chargeback or payment dispute is investigated. When a completed payment is reversed, the associated subscription may be suspended or cancelled and access granted through the reversed payment may end. Submitting false or misleading payment disputes may result in Account restriction or termination.
25. Processing Time for Approved Corrections
When BRBStox confirms that a payment correction or reversal is required, the amount will normally be returned through the original payment method. The time taken for the amount to appear depends on Razorpay, the issuing bank, the card network, the UPI provider and banking reconciliation timelines. BRBStox cannot credit a reversal directly to a different payment method unless legally or technically required.
26. How to Raise a Payment Concern
Send payment-related concerns to with the subject line “Payment Concern – [Registered Email or Mobile Number]”. Include your registered name, email, mobile number, product purchased, Billing Period, payment date, amount, Razorpay payment or subscription identifier and a description of the concern. Never send OTP, UPI PIN, CVV, complete card number, banking password or brokerage credentials.
27. Grievance Redressal
When your payment concern is not resolved through regular support, you may contact the designated Grievance Officer through or . Include the original support-ticket number, registered Account information, transaction details and the resolution requested. Nothing in this Policy prevents an eligible consumer from using a remedy available under applicable law.
28. Changes to This Policy
BRBStox may update this Policy to reflect changes in subscription methods, Razorpay integration, new paid products, trial terms, legal requirements or Platform operations. The revised date will be shown at the top of the page. A material change affecting an active subscription may also be communicated through email, the Account dashboard or another appropriate method. A revised policy will not retroactively remove a right that had already arisen under applicable law.
29. Contact Information
- Company: BRB Plus AI Private Limited
- Registered office: A-152, Sector 63, NOIDA (UP), India
- Phone:
- Renewal and payment support:
- Privacy requests: